Frequently Asked Questions...

21. I am ordering a prescription for a minor. Do I place the order under my name or the name of the person who is prescribed the medicine?

Frequent Generic Prescription Drugs Questions

22. Are generic prescription drugs as effective as brand-name prescription drugs?

23. What if I don't want generic prescription drugs, can I opt to have only brand-name prescription drugs?

24. Will I receive a bill along with my prescription drug order and what will be listed on the bill?

25. Does it take longer to fill the prescription drug order of a new customer?

26. What payments do you accept?

27. When I am sending in the questionnaire, should I include my prescriptions in the same envelope?

28. How much prescription drugs can I purchase at one time?

Frequent Prescription Drug Refill Questions

29. After my prescription drug refills have run out, do I have to submit a new questionnaire to order more prescription drugs?

30. How long will it take to get refills on prescription drugs?

31. How do I get my prescription drug refills?

32. Are all prescription drugs less expensive from Discount Drugs Online?

33. Are all prescription drugs available from Discount Drugs Online?

34. Can your Canadian Pharmacy accept my prescription drug insurance?

35. As an online pharmacy do you offer online prescriptions?

1. Under what conditions can Canadian prescription drugs be purchased internationally from Discount Drugs Online Canadian pharmacy?
The following conditions must be met and agreed to before any prescription item can be purchased from Discount Drugs Online:
- The prescription medication is for personal use.
- You provide the name and address of your personal physician that wrote your prescription and your prescription.
- The prescription drug is not a controlled or scheduled substance (i.e. A narcotic prescription drug or habit forming prescription drug)

2. I have read that the large drug companies are threatening my ability to buy my prescription drugs from Canadian pharmacies like Discount Drugs Online. Is this true?
Yes, actions taken by the large prescription drug companies like Pfizer and Astra-Zeneca, have cut-off the supplies to Canadian Pharmacies like Discount Drugs Online. This will raise prices paid by people like you when buying from Canadian pharmacies, and may eventually destroy your ability to buy prescription drugs from Canada at all.

3. How safe are Canadian prescription drugs and prescriptions from Discount Drugs Online international pharmacy?
Medications sold by Discount Drugs Online undergo rigorous testing and review to verify their identity, potency, purity, and stability and demonstrate that they are safe and effective drugs for their intended use. Many of the prescription drugs sold in Canada are made in other countries and repackaged for sale in Canada. For all intents and purposes many of these prescription drugs are identical to drugs sold in other major regulated drug markets. They may have a different box or container or may be slightly different in appearance than the medication you are purchasing locally, but this should be of no concern.

4. How much does shipping cost for my prescription drugs?
Shipping is US 9.95 per shipment. There are no other charges to be paid besides the price of your prescription drugs and the cost of shipping. We offer only one way to ship prescription drugs, which is via Xpresspost priority mail from Canada, and International Expresspost for international prescription drugs.

5. Can I have my prescription drugs shipped to my doctor's office?
Yes you can, but it is not required. Discount Drugs Online is an online pharmacy that does business directly with individuals for their prescription drugs. Virtually all customers request that their prescription drugs be mailed to their homes.

6. Where do you ship prescription drugs to?
We ship prescription drugs within North America, as well as 38 other first world countries. Orders from other countries can be prepared for you here and we can help you arrange your own courier for pickup.

7. How long will it take to process my new prescription drug order and to ship my prescription drugs?
It takes up to 3 days to process your prescriptions and up to 14 days for shipping of prescription drugs from Canada provided that there are no problems with your order (i.e. missing prescription drug information, credit card processing difficulties). In addition, the postal system is periodically experience delays in certain areas due to mail volumes at customs facilities inspecting prescription drugs from Canada. Prescription drugs from the Discount Drugs Online international pharmacy arrive in approximately the same time by a separate package.

Delivery times can be unpredictably delayed by customs or holidays. Please try to order three weeks in advance in case you suffer a customs delay.

8. Can my family members prescription drug order be combined in the same box to save on shipping?
Members of the same household can be shipped combined orders of prescription drugs and non prescription drug item in the same package box for one 9.95 charge. If ordering online please create a separate order for each person and then contact us at 1-866-376-3784 or e-mail us at info@discountdrugsonline.com so we can combine the orders for you.

9. What if my Canadian prescription drugs never arrive?
If your Canadian prescription drug shipment does not arrive within 21 days of shipping Discount Drugs Online will either fully refund your payment or will reship your prescription drugs. Your choice.

10. What if customs seizes my Canadian prescription drugs?
If your prescription drugs do not arrive within 21 days of being shipped, our online pharmacy will either fully refund your payment or will reship your prescription medications. Your choice.

11. How are my prescription drugs sent to me - is the box marked "prescription drugs"?
Your prescription drugs will be sent to you in a package marked with our pharmacies return address and labeled as medical supplies.

12. Is all of my prescription drug information and payment information kept confidential?
Yes. All prescription drug information and payment information is treated as confidential and will only be seen by pharmacy employees on a "need to know" basis.

13. Who gets to see the prescription drug information I've submitted in the patient questionnaire?
The only people that get to see your prescription drug file are persons employed by our pharmacy. Your prescription drug file including any prescription drug information is considered confidential and will not be viewed or shared with anyone outside of or not employed by our pharmacy.

14. What kind of safeguards do you have in place to protect my prescription drug information?
All prescription drug information is shredded and each our pharmacy employees are required to sign a confidentiality agreement.

15. Will I still be able to buy prescription drugs locally after purchasing Canadian prescription drugs from a Canadian online pharmacy?
Yes. Purchasing Canadian prescription drugs from our Canadian online pharmacy or any Canadian pharmacy does not preclude you from purchasing other prescription drugs locally.

16. Do I need a Prescription to order Canadian Prescription Drugs?
Yes! We require a prescription for all prescription drugs that are prescription drugs in Canada OR in the country you live in. Just like your local pharmacy our Canadian Pharmacy requires a valid prescription from a physician licensed to practice in your area. A licensed Canadian physician will rewrite Canadian prescriptions for your prescriptions that you send us.

Any prescription older than 6 months will be refused. Non prescription drug items such as Today Sponge, Protectaid Sponge, Ombrelle Sunscreen, Anthelios Sunscreen, Preparation H With Biodyne, etc do not require a prescription.

17. Does my doctor need to know I am ordering Canadian prescription drugs from a Canadian online pharmacy?
No, however we may need to phone your physician for further prescription drug information or a clarification. Our pharmacists or doctors will identify themselves as employees of Discount Drugs Online, a Canadian pharmacy.

18. Can my doctor fill in and fax/send in the patient questionnaire and prescription drug information for me?
Yes, it is preferable, but not necessary to have your doctor send in your prescription and or patient questionnaire. All of the information to order from our Canadian online pharmacy can be sent in by you.

19. What is your exchange policy on prescription drugs?
We are not able to accept returns for prescription drugs. Non prescription drug items can be returned if unopened and undamaged. We will exchange prescription drugs, in the event of damage or a defect in the prescription drug.

20. I am ordering a prescription for a minor. Do I place the order under my name or the name of the person who is prescribed the medicine?
Complete all the information as the person who is receiving the prescription. It is this persons information we need in order to safely fill their prescription. The only place where your name would appear is under payment.

21. Can I submit all of the prescription drug information required to get my first order through the website?
Yes and no. You can submit all of the prescription drug information required in the Patient Questionnaire online, however we will still require you to send in your original prescription(s) before we can ship you your prescription drugs.

Please be sure that the writing is clear and legible to avoid delay in the issuing of your prescriptions and the processing of your prescription drug order.

22. Are generic prescription drugs as effective as brand-name prescription drugs?
YES! Generic prescription drugs are just as effective as brand name prescription drugs.

23. What if I don't want generic prescription drugs, can I opt to have only brand-name prescription drugs?
Yes. On the questionnaire you can indicate whether or not generic prescription drugs are acceptable. If you wish to have generic prescription drug substitution on only some of your prescriptions, you can do any one of the following:

• Get your doctor to write the prescription specifically requesting the generic prescription drug.

• On the questionnaire in the "Medications Being Ordered" section write the brand name of the prescription drug desired then put the word (GENERIC) in parenthesis beside it.

Write a note and include it when you send in the questionnaire indicating which prescription drugs you wish to have filled with generic prescription drugs and which you require the brand name prescription drug

24. Will I receive a bill along with my prescription drug order and what will be listed on the bill?
Yes, you will receive an invoice marked paid along with your order. The bill will detail all of the prescription drugs you received and the shipping charges.

25. Does it take longer to fill the prescription drug order of a new customer?
Yes, somewhat. The prescription drug information will have to be reviewed first by our doctor and there is more likely to be information missing on your first order.

26. What payments do you accept?
We accept Visa, MasterCard, checks, international money orders, and can bill directly from your checking account. Depending on the issuing bank you may be charged a fee on your credit card for doing a transaction outside of the country. Please check with your credit card issuer or pay by another method to avoid unnecessary charges.

27. When I am sending in the questionnaire, should I include my prescriptions in the same envelope?
Yes. When sending in questionnaires and prescriptions, they should be sent in the same envelope. If one arrives with out the other, we cannot proceed to fill and or/ship the order. Ideally, prescription faxes arrive from your doctor.

28. How much prescription drugs can I purchase at one time?
Discount Drugs Online policy is international customers may purchase a maximum of a 3-month supply (100 days) of each of your prescription drugs provided that you have a valid prescription for that supply of prescription drug. If your physician writes a prescription for more than a 3-month supply of prescription drugs then we can fill those as refills when you wish. It is not necessary to wait three months between ordering your three month supply. There is no 100 day supply restriction for non prescription drug items.

29. After my prescription drug refills have run out, do I have to submit a new questionnaire to order more prescription drugs?
No. You are required to fill in a questionnaire every year or if you have a change in your medical circumstances or prescription drug information.

30. How long will it take to get refills on prescription drugs?
Prescription drugs refills can take up to 14 days for shipping.

31. How do I get my prescription drug refills?
In order to get prescription drug refills shipped you must call, fax or email Discount Drugs Online and request that your prescription drug refills be shipped. We will not automatically send prescription drug refills.

32. Are all prescription drugs less expensive from Discount Drugs Online?
No. Usually prescription drugs are less expensive from us, but there are some exceptions, particularly for less expensive prescription drugs.

33. Are all prescription drugs available from Discount Drugs Online?
No. Our pharmacy has most, but not all prescription drugs.

34. Can your Canadian Pharmacy accept my prescription drug insurance?
We will provide an official prescription drug receipt for your prescription drug insurance. Your prescription insurance company may or may not accept our foreign prescription drug receipt. You should check with your prescription drug plan administrator in advance to see if they will accept our receipts.

35. As an online pharmacy do you offer online prescriptions?
NO! You should never purchase prescription drugs from online pharmacies that offer online prescriptions. Online pharmacies that offer popular prescription drugs with no prescription are not protecting your health. We have a physician review your medical profile to write a Canadian prescription or Canadian prescriptions for you but we do not offer online prescriptions, unless you provide us with a faxed or mailed copy of your prescription from your personal physician.